Pricing and Product AvailabilityWe hold pricing and guarantee product availability with a security deposit only.
Rental DatesWeekend orders may be picked up on Thursday between the hours of 6 pm- 7 pm and Friday between 12:00 pm – 5:00 pm and are due back on Monday between 6 pm – 7 pm
We are closed on Sunday.
Weekday orders may be picked up the day before an event and are due back the day following.
Please call with special circumstances or if you need special help. Additional days incur an additional day's rental fee without prior approval.
Required Deposit/PaperworkRental services require a signed Customer Agreement and $100 - $250 deposit. Rental payment are due two weeks prior to the event. Some items may be ordered or customized just for your order. These orders may not be changed. Final counts are due four weeks prior to the event.
These items will be designated on your event order. The security deposit is not part of your rental payment. The security deposit will be refundable up to 7 - 14 business day after all items are clean and not damages or missing linens or equipment.
Delivery FeeOur delivery charges begin at $150 - $200
The delivery fee is calculated based on the number of items, bulkiness, and delivery location. All vases, containers and packing materials must be returned with your order, or fees will be assessed. Items must be gathered and ready for loading following event. Delivery includes drop off on Friday or Saturday and pick-up on Monday. Same day pick-ups incur additional fees. Items must be stored indoors, in a secure location until pick-up. If items are not available or accessible upon pick-up, another day's rental fee will be charged, and the customer may return the items, or schedule another pick-up time. If you, the renter, will not be available during pick-up, it is your responsibility to coordinate with the venue to ensure all items are gathered together in correct location. If customer has elected to not pay for setup charges, then you must provide all setup. If customer elected for no tear down, then all items must be torn down by customer, replaced into the appropriate boxes. Tables and chairs must be broken down and stacked
Round Trip Delivery: Delivery fees are assessed based on a two-trip basis (one to deliver and one to pick-up). If additional trips are required, you will automatically be billed. If your ceremony and reception are in two separate locations, additional delivery fees will apply. A responsible party (you or another adult 21 years of age or older) must be present upon delivery to sign the delivery slip and accept the items suitable for use. Any services added at that time will be charged to your account.
Extended Load In/Out or Non-Standard Deliveries: Standard delivery fee includes drop off at the lowest level of the structure. Certain job sites require labor intensive load in/out (including elevators and stairs) and these logistical details must be arranged prior to your event. Please be sure to mention all these details to be sure we provide you with an accurate quote. Labor intensive deliveries range from an additional $50 - $200. Please be specific about the delivery details of your location prior to making the reservation. If UPBS discovers a special delivery situation upon arrival, the credit card or rental deposit on file will be charged automatically.
Return Pick-up: If items are not accessible upon pick-up, an additional day rental fee and additional trip fee will be charged, regardless of fault. Client has the option to return items to store to avoid this fee. It is not UPBS responsibility ensure the items are ready for pick-up or to office for missing items. If items are not returned within three (2) days, replacement fees will be assessed on top of the rental fees, no refunds, no exceptions.
Late ReturnsIf items are returned late, the customer will be charged for an additional day. If items are not returned within two days and customer is not able to be reached, replacement fees will be assessed and charged to the credit card on file or rental deposit . Communication is important.
Pick-Up Rental RequirementsRentals must be picked-up in a secure vehicle. A valid driver’s license for the driver, a credit card and ID from the card holder must be on file. Items must be returned on your due date to avoid additional charges. Any items missing upon return are automatically charged for replacement or late fee (additional day). Client is to inform us upon arrival is something is damaged or missing.
Damaged/Missing ItemsRenter assumes full responsibility of item upon possession, and agrees to pay full replacement cost for lost or damaged items.
Pricing PoliciesRental Prices are subject to change without notice. . Orders with special pricing must be booked by the date specified and rental deposit. All rental prices are non-negotiable.
Weather Related Issues
Unique Party Best Services does not issue refunds for any reason, including inclement weather. Should bad weather or wind become an issue, Unique Party Best services reserves the right to refuse or release such items and offer a substitution of in-stock items to help facilitate and indoor function. The client assumes all risks and hardships involved with having an outdoor event. Please discuss “Plan B” with your coordinator. UPBS is not responsible for revising your event design the day or two prior to your event, should inclement weather be ensuing. It is our desire that your event go as smoothly as possible. However, if you choose to chance the weather, the client assumes full responsibility for wind and weather damages. If UPBS arrives for a delivery and the weather is bad or impending, we will call you or a contact person to discuss options. Please always provide an additional contact name and number should you be unavailable the day of your event.
Credit Card TermsA valid credit card must be kept on file. The credit card will be used for damages, missing items, late fees, replacement fees, cleaning fees, or added services as outlined above. The credit card will be charged if changes are made the day of the event, such as added services, labor or additional items are requested or required. If you submit a check that is subsequently returned, you will be required to pay in cash or credit card only. A $30 fee is assessed on all returned checks. Late payments – refers to any payment not received in our office fourteen (14) days prior to event date. Payments after this date will have to be made by cash or by bringing in client credit card and swiping it in our office which requires a client’s signature. Check payments are not accepted the week of the event.
Credit Card Payments - Payments should be made in office with client signature. UPBS adds a 4.5% processing fee.
Payment for Damaged/Missing ItemsWhen you return your items on Monday, the office manager will check the items in but is not responsible to check for missing or damaged items. This will be done by our warehouse or cleaning company and you will be notified by Email , phone or Text of any missing or damaged items within seven (7) days. Unique Party Best Services will notify you within one week of the event if damages are discovered, or items are found to be missing upon sorting, laundering and counting. Damaged items are discarded within 10 days unless the client requests to come pick them up. After 10 days, the client gives up rights to the item(s). Photos of damages will be submitted as proof upon request. If damaged items are not paid for within 7 days, the credit card on file will be billed, unless payment arrangements have been setup with the owner.
CancellationsPlease be aware that once the contract is signed, and your event date scheduled, all other clients have been refused your specific rentals and services for your event date, and all rental payments are non-refundable and also the security rental deposit . You would not be obligated to pay the balance of your invoice, unless you placed a special order for an out-of stock item which was purchased specifically for your event. In such cases, you would be contractually bound to pay the balance due on the account. Consulting packages contain services that are rendered on a daily basis leading up to the event and must be paid in full, even if the event is cancelled. A credit in the amount of the deposit will remain on file if the event is postponed.
Photography ReleaseBy signing this agreement, you give Unique Party Best Services permission to use the photos that we take at your event on our website and advertisements, materials, etc., with the understanding that you will not profit from them in any way.
Damaged RentalsWax Damage to Linens - If damage or stains occur which require extra cleaning, client will be notified and billed of such services within 10 days after the event. Such damages would include wax stains. This is the most common cause of damages to linens. All candles must be in a glass container or set on a mirror, candle stand, glass or protective cover to eliminate wax spills on the linen. No candles are to be placed directly on the linen without an appropriate holder. If burns occur, the item is considered damaged, and must be replaced. If there are any wax stains at all, even a small dot, the item will be considered damaged and will also need to be replaced.
Ink Damage to Linens - Ink and marker stains will not come out, so please do not provide coloring books for children on tables that you have rented linens for. Butcher paper from the craft store is more appropriate. You can still create a centerpiece for the children’s table to tie it in with your other guest tables.
Chocolate Stain to Linens - For clients renting linens: The client assumes full responsibility for the chocolate stains and the replacement fee starting at $40-$80 for each table linen
Clean-up ServiceUPBS offers After Event breakdown Services. The price is $2.50 per guest with a $300 minimum.
Self Clean-upAll items must be free of debris and liquids before returning. Catering items such as dinnerware, glassware, flatware , charger plates and chafing dishes or other must be rinsed before returning. Please discuss these services with your food provider. If the items are left in a full/dirty state, UPBS will charge a fee of $25 per item. Deep cleaning of catering items is performed by UPBS using professional means and the items are not to be dismantled by you or your food provider.
Misuse of ItemsUpon pickup or delivery, if UPBS perceives that misuse will occur, we will NOT leave the items and no refunds will be issued.
When you sign your order at pick up you are signing that you have received all of your items in good condition. You are also agreeing that the items are the correct items.
Name: ___________________________________ Event Date: __________________________
Email:____________________________________ Cell Phone:___________________________
Home:____________________________________ Work: _______________________________
Pickup and Delivery InformationI would like my order delivered: yes or no Delivery Date: Time:____________
Contact Phone: _________________ Cell: ___________________________________
Order Terms and Conditions:Orders placed are subject to a 50% cancellation fee, even if the credit card payment has not been processed. Customer agrees to the Rental Terms and Conditions. ALL PAYMENTS ARE NON REFUNDABLE.
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